Winning is just part of the job

Excuse my excitement – but I’m very proud to announce that Horton and Garton is now the proud recipient of the H&F Brilliant Business award for best customer service!

It all happened last Thursday night at Bush Hall. What a great evening it was as all of the borough’s best businesses turned out in force including the full Horton and Garton team (minus Sales Manager Martin who was on annual leave), as we were shortlisted for three awards.

It was a huge night for us, and believe me – when you hear your name called out as the winner the world does indeed seem to stop.

As I walked to the stage to collect our trophy in front of the packed hall my nerves unfortunately got the better of me and I managed to step on both the Mayor’s and the sponsor’s toes – oops! I was also lost for words – perhaps for the first time in my life! – but fortunately I was spared the potential embarrassment of giving a speech.

Once the initial shock of our big win had subsided, I was overwhelmed with a feeling of pride.

The best customer service award was the gong we were really hoping for as it is something we have always prided ourselves on at H&G. So it’s nice that our customers have also responded to our efforts.

I’ve bored you all with my many references to our desire to offer the ‘Purple Carpet Treatment’ to our customers and clients. This is the name we like to give to the high service standards we provide and we feel this service is something which often goes amiss in the world of estate agency.

Often it is the simple day-to-day tasks, such as meeting and greeting clients in a positive and friendly way, answering the phone promptly and in a polite manner, returning that call, email or listening to the needs of the client and always being able to professionally advise and guide with honest advice, which makes the difference.

When we receive a glowing review or even a simple ‘thank you’ it makes it all worthwhile. To receive the award for our efforts, though, is even better and I would like to thank everyone who voted for us – we couldn’t have done it without you!

Anyway needless to say a celebration was in order.

After the awards ceremony finished and the jazz singer had sung her last torch song, we headed up the road to The Defectors Weld (also nominated for an award), then to an after party at K West Hotel and by the wee hours of the morning, we finally called it a job well done and headed for the taxis.

It was straight back to business as usual on Friday morning with multiple sealed bids on several properties received and some very difficult decisions to be made and discussions to be had.

Soon the night before already seemed like a dream…