A qualified approach

A good estate agent is like a family doctor; they should both have plenty of qualifications, aswell as a personal touch. Every year, unlicensed agents cause London’s homebuyers and sellers unnecessary stress and hassle – and sometimes lose them money – by giving incorrect or misleading advice, or offering poor standards of customer service. That’s why when I opened the doors of Horton and Garton almost six years ago, my first move was to become a licensed NAEA and ARLA agent.

For anyone looking to rent, ARLA is the only word you should look for when dealing with an agent. The Association of Residential Letting Agents has a strict code of practice on how agents should operate and guarantees that the agent is fully insured to give you peace of mind. In my 16 years in the industry, I’ve heard enough horror stories from tenants and landlords alike – mostly created by unlicensed agents. 

For landlords, we want to be as flexible as possible, so our fees are billed monthly, and our management and accounts teams are located in our office.

When it comes to the National Association of Estate Agents qualifications, all of my team are either qualified or currently in the process of qualifying. We know that buying or selling a home is one of the biggest financial deals that most Londoners will ever embark upon. It’s stressful enough just finding the right house or the right buyer, this is why our aim is always for the smoothest possible transaction.

Whether you are buying, selling or just want to rent a flat, stop by and check out the tributes from years of happy customers. Just like the name suggests, Horton and Garton is an independent, family-owned business. We treat our customers like family, too.