Horton and Garton: Read our updated Covid policy
We’ve updated our policies to minimise the risk to both our customers, our staff and the public from Covid
Our office
Please book an appointment to visit Horton and Garton at our Hammersmith or Chiswick offices.
When visiting our offices for your appointment, please wear a mask or face covering. We will also ask you to use hand sanitiser when you arrive.
We are also available by phone, email and video conference. If you’d prefer to speak to us on a video call, our preferred platform is Microsoft Teams – but we are happy to join a meeting on a platform of your choice.
We realise that many customers and clients visit our office to sign contracts and provide documentation. To reduce the need for hard copy signatures we will be extending our use of electronic signatures to all our contracts.
Should this be of concern please ask and we would be very happy to give more details and/or conduct a video demonstration to show you how this works.
Travel to appointments
Horton and Garton is taking this opportunity to reduce our car use and our team is being encouraged to walk or cycle to all appointments.
Your home
To keep you, your family and our staff safe, we will:
- Only accept one family household visiting one property at a time.
- Encourage the vendor/occupants not to be present at the property during the visit.
- Clean our hands with sanitising gel and encourage the visitor to do likewise before we visit a property.
- Ask visitors to minimise touching door handles, light switches, cupboards, etc.
- Offer the visitors the use of sanitising gel to clean their hands after each visit.
Should you have any comments or concerns please contact Branch Manager Ashley Clements. Or for Chiswick W4 sales, please contact Director Paul Cooney.
Our staff
Horton and Garton maintains a strict Covid safety policy for all staff.
We also have action plans should there be any concern over a member of staff displaying Covid symptoms or being traced for close contact.
