Due to the coronavirus (Covid-19) crisis, Horton and Garton has updated its policies to minimise the risk to both our customers, our staff and the public in line with current Government guidelines
Our office
For the duration of this crisis we are encouraging our customers to contact us remotely as opposed to visiting our office.
Many of our staff are working from home but are fully connected electronically. We are available by phone, email and video conference. Our preferred platform is Microsoft Teams, but we are happy to join a meeting on a platform of your choice.
We realise that many customers and clients visit to our office to sign contracts and provide documentation. To reduce the need for hard copy signatures we will be extending our use of electronic signatures to all our contracts. Should this be of concern please ask and we would be very happy to give more details and/or conduct a video demonstration to show you how this works.
Should you have to visit the office we will ask visitors to wash their hands using sanitising gel and we will maintain Government-recommended social distancing.
Travel to appointments
Due to the social distancing guidlelines, we can no longer provide transport to our customers to and between viewings. Horton and Garton is taking this opportunity to reduce our car use and our team is being encouraged to walk or cycle to all appointments.
Your home
Currently, in-person viewings are not permitted. When Government restrictions are relaxed, we propose to put the following procedures in place:
- We will only accept one family household visiting one property at a time.
- We will encourage the vendor/occupants not to be present at the property during the visit.
- Before entering the property, we will clean our hands with sanitising gel and encourage the visitor to do likewise.
- During the visit we will ask visitors not to touch any part of the property, such as door handles, light switches, cupboards, etc.
- After the visit we will offer the visitors the use of sanitising gel to clean their hands.
Should you have any comments or concerns please contact Branch Manager Ashley Clements. Or for Chiswick W4 sales, please contact Director Paul Cooney.
