We won 5 Customer Service Awards thanks to your 5* reviews

You may already have heard (because we’ve been rather shouting about it!) that we did very well at the annual Estate Agent awards last month. Not only did we win two golds for being the ‘Best Lettings Agents’ as voted for by both tenants and landlords, but our Chiswick office won silver for the ‘Best Estate Agents in West London’, second only to our Hammersmith team that took the gold. 

On top of that, our very own ‘Mr Chiswick’ and Director of our Chiswick branch Paul Cooney beat every other estate agent in the country to win a gold ‘People award’ – for the second year in a row! 

An Awards ceremony like no other 

Usually, these awards mean a great night out at The Grosvenor Hotel with bottomless Prosecco, a three-course meal and the chance to get up close and personal with property legend Phil Spencer. However, things were rather different this year as we celebrated the ‘Virtual ESTAS’ from the basement room in our office via Zoom. 

Unlike any other award ceremony, the ESTAS are unique in that they are based purely on customer feedback, with the agents that receive the most, honest customer reviews (and thus build the highest customer service rating) awarded gold. 

To be eligible for the shortlisted stage of the competition, agents must receive at least 15 reviews. We received 132. 

A Thank you from the Team

Following his amazing win, Paul Cooney said “I just want to thank my clients very much for their incredible feedback and for helping me win another ESTA this year. It is becoming very addictive, I will be back every year trying to win…we’ll keep going!” 

Our lettings team for West London, helmed by Ashley Clements MNAEA MARLA and supported by Aggie Tukendorf ,Thomas Simlett and Dominika Seilawa, were once again rewarded for their outstanding personal service to West London. Of his two wins Ashley said: “A big thank you from myself and the team to all of the landlords and tenants who voted us to a gold award… thank you very much, we really appreciate it and we look forward to keeping up the good work.” 

Finally, the evening was completed with our Hammersmith office winning the Best overall Estate Agents in West London. Martin Clements MNAEA, manager of the King Street sales team, was delighted that the hard work of assistant manager Phil Coombes and sales negotiator Charlie Carroll had brought the team gold: “We are immensely proud, grateful and appreciative to have won the ESTAS gold award for the ‘best estate agents in West london’. A huge thank you to all our buyers and sellers who voted for us. We aim to deliver again in 2021 and wish you all the best for the remainder of 2020.” 

If you’re thinking about selling or letting your home and want to work with the best, multi-award winning team in West London, then call us on 020 8819 0510 or send us a message on WhatsApp. 

To see more from the night, visit our Youtube Page here.