Diary of an Estate Agent: Sensational service – our clients say it all
When it’s time to choose your estate agent, you’ll meet a handful of local sales managers…
And every one of them will tell you how brilliant their respective agency is and why you should instruct them to sell your home. But at Horton and Garton, we think potential clients would much rather hear from our recent clients before they decide to place the keys to their homes in our hands. We can tell you to expect nothing short of exceptional from our team – and we think our clients tell our story far better than we ever could. Here are just a few:
CASE STUDY: Fazina
Fazina sold her picture perfect cottage in St Peter’s Square in Hammersmith with us. “I recently sold my house through Horton and Garton. I had a positive experience with them,” Fazina said.
“Everyone in the sales team displayed patience, tenacity and professionalism throughout. Phil Coombes [Senior Sales] always went the extra mile on viewings, while Martin Clements [Sales Manager] ensured the sale went through as smoothly as possible. In addition, John Horton [Director and Founder] frequently checked in to ensure we were happy with the approach and progress. If I were to sell in the local area again then I would only use Horton and Garton.”
“The importance of understanding your buyers’ requirements cannot be understated,” Phil replied. “Unfortunately, most negotiators only hear ‘two bedrooms, large garden’ and miss the nuances inbetween. I like to spend time with clients to ensure I can visualise their next home. And then there’s the dogged determination and the extra hours that go into the sales process, of course!
CASE STUDY: Kate
Kate, who sold her modern riverside apartment with us after a disappointing three months with one of our competitors, said: “We received excellent service from Martin; we would highly recommend him. He delivered results after another agency had failed.”
Martin, our Sales Manager for over a decade, noted: “I enjoy nothing more than demonstrating to local homeowners that all agents are not created equal. Kate and her beautiful apartment, which we sold for asking price, were wonderful to work with.”
The buyer was Mark, who said this about his purchase: “Martin was helpful, trustworthy, easy to contact when necessary, skillful in building good relationships with different actors in the transaction and energetic in using those contacts to keep the transaction on course. He was pleasure to deal with.”
CASE STUDY: Tamara
“I have known Martin and Phil for many years and have found them to be fabulous to deal with,” Tamara said. “I know that every time I liaise with them I will be greeted with enthusiasm, sound knowledge and a willingness to go the extra mile. It is a tricky market at the moment and sellers need agents who are prepared to do more than just list their property.
“I would not hesitate to recommend the Horton and Garton team to provide a proactive, professional and friendly service.”
Martin responded by saying: “The sale of Tamara’s flat in Wendell Park, Shepherds Bush, was another triumph for our team. Her lovely home was joint listed with another estate agency and our marketing attracted three offers where our competitors achieved none.”
CASE STUDY: Clementine
Clementine purchased her double fronted Victorian house in Brackenbury Village, Hammersmith, with us – and contracts were exchanged in just six weeks. Her transaction was managed by Phil. She said: “Working with Phil was a real pleasure from the viewings to completion.”
“He is extremely knowledgeable about the area and listens carefully to what his clients are looking for in their new homes. Not once did he show me a place with too few bedrooms or that was wildly over budget. After meeting about 10 agents during my search, Horton and Garton was alone in this.
“Phil also gives clients space and time during viewings so they can make their own minds up about the look and feel of a property. To me, this was really valuable. After our offer was accepted, he worked hard and efficiently towards a smooth completion. We are very happy to recommend him, and Horton and Garton, to anyone looking to buy in Hammersmith, Shepherds Bush or Chiswick.”
CASE STUDY: Manny
Manny bought his double fronted Victorian house in Dalling Road, Hammersmith, through Martin.
“The entire buying process with Martin was flawless, efficient and highly professional,” Manny said. “Having been in the property game for several decades one rarely comes across people like Martin – highly knowledgeable, honest and straightforward – and a pleasure to deal with.”
Martin responded by saying: “Naturally, our sellers expect an exceptional experience but this level of service is always extended to each and every buyer. Our Senior Sales Negotiator Phil assists our buyers with the care and attention they deserve.”
CASE STUDY: Scott
We helped Scott sell his Brackenbury Village maisonette in order to purchase his next house in Chiswick.
“Phil did a fantastic job for us,” Scott said. “He worked with us to understand the complex objectives we were trying to achieve in scaling up to a larger property. He genuinely earned his fee through tenacity, hard work, positioning our property in different ways and securing a high quality buyer who could complete the deal effectively. He worked to high ethical standards and I would not hesitate to recommend him.”
Want the purple carpet treatment?
Horton and Garton sell more properties in Hammersmith than any other agency. Nevertheless, we pride ourselves on treating every client like they’re our only client. If you’re considering buying or selling, we’re at your service.
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