GOLD for Horton and Garton!

Our Chiswick office celebrates six months of successful trading in September – enough time to be selected to receive a prestigious British Property Award. We were mystery shopped over period of several month on the phone and via email by independent assessors which ultimately resulted in a Gold Award for Horton and Garton’s Chiswick branch.  Director Paul Cooney says of the accolade, “It took me by surprise as I wasn’t expecting to win an industry award this soon after opening our doors but it’s a great honour. The British Property Awards are renowned for their impartial assessment of estate agencies across the country. It’s a privilege to be selected in such a busy West London marketplace.  It speaks volumes about how we at Horton and Garton treat each and every potential seller and buyer. My team is looking forward to attending the awards ceremony this month.”

The mission at The British Property Awards is to highlight and reward excellence within the UK residential property sector at a local level. The Awards were created by a dedicated team of previous Estate Agency owners who believe that the industry is unfairly judged by some consumers, due to the shortcomings of some estate agents. A recent poll suggested that just 25% of consumers trust Estate Agents, making it the second least trusted profession. They passionately believe that agents who provide a fantastic service and go that extra mile for their clients, should be rewarded and highlighted for their endeavours. They independently assess estate agents against a set of 25 criteria and judge all agents who meet a minimum set of criteria over a number of months to ensure continuity and stability. Once the team began researching for the awards, they were shocked by the polarity of the service provided by different agents, service levels also varied wildly dependent on the time of day and the time of the week. 

Paul says, “Our clients are at the heart of every transaction. Horton and Garton is built on a foundation of integrity, professionalism, ethical practice, local knowledge and a commitment to our communities. Our team lives and works in our neighbourhoods and we boast almost a century of combined experience in West London property.  We always strive to be outstanding and I’m very proud that this effort has resulted in a Gold Award.”